The transfer of your branch and Personal Banking account to Santander

Working together for a smooth transfer

Making the process easy for customers has been at the forefront of our thinking and over recent months both banks have been working on ensuring a smooth transition.

It's business as usual

You remain a valued customer of NatWest and we look forward to continuing to provide you with the quality of service and support that you have come to expect. If and when any changes are needed, we’ll be in contact with you.

We want to reassure you that the staff at your local branch will continue to look after your banking needs. On completion of the transfer, the majority of staff you know will also transfer to Santander so you can be assured of the same high level of service from people you know.

What this means for Personal Banking customers

Banking in Scotland

If you have a personal account at a NatWest branch in Scotland , your local branch and your accounts included in the sale will transfer to Santander when the sale completes.

Banking in England and Wales

If you have a personal account at a NatWest branch in England and Wales , you are unlikely to be affected by the sale.

Questions about the sale

To help you understand what the sale means in more detail, see the Frequently Asked Questions section on the site. You may also want to make use of the ‘Got a question?’ search tool.

If you have any further questions about the sale, please call our dedicated Branch Sale Helpline on 0800 210 0213 (Minicom 0800 404 6161). Calls may be recorded.