The sale of NatWest Scotland branches and accounts

In August 2010, we announced the sale of NatWest branches and accounts in Scotland and RBS branches and accounts in England and Wales to Santander, subject to certain conditions. The sale follows an agreement reached with the European Commission in December 2009.

The sale includes NatWest branches in Scotland as well as RBS branches in England and Wales. In addition, it includes Personal and Private Banking accounts, certain accounts held by Business and Commercial customers attached to these branches and certain accounts held by customers of NatWest and RBS Direct banking business. In addition, certain mid-corporate customers across the UK will also be included in the sale.

Santander have now decided to withdraw from the sale and will no longer be taking on the business.

Santander’s decision follows extensive work by both NatWest and Santander to separate the business into a largely standalone form and to prepare customers and staff for the move.

NatWest is determined that the decision will have no impact on the service available to customers and will continue to work to fulfil its obligations to the European Commission.

It's business as usual

There is no need to do anything – it's very much business as usual and our staff will continue to provide the same high standards of service that our customers have come to expect.

We will continue to provide updates should anything change in the future.

Any Questions

We will be pleased to answer any questions you may have. Please call our dedicated Branch Sale Helpline on the number below, speak to your Relationship Manager or a member of branch staff.

Branch Sale Helpline
0800 210 0213 (Minicom 0800 404 6161).
Calls may be recorded.
Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays.