The sale of NatWest branches in Scotland and certain customer accounts to Santander

In August 2010, we announced the sale of NatWest branches and accounts in Scotland and RBS branches and accounts in England and Wales to Santander. The sale follows an agreement reached with the European Commission in December 2009 and is expected to complete during the second half of 2012, subject to certain conditions.

The sale includes NatWest branches in Scotland as well as RBS branches in England and Wales. In addition, it includes certain accounts held by Business and Commercial customers attached to these branches and certain accounts held by customers of NatWest and RBS Direct banking business. In addition, certain mid-corporate customers across the UK will also be included in the sale.

Working together for a smooth transfer

Making the process easy for customers has been at the forefront of our thinking and over recent months both banks have been working on ensuring a smooth transition.

What this means for Corporate customers

For all our customers, the announced sale will have no immediate effect. You are a valued customer of NatWest and your accounts and any products or services that we provide will continue to operate as normal.

For a relatively small proportion of our corporate customers, their banking products and services will transfer to Santander when the sale completes. We will be in contact with those customers directly if and when any changes are needed.

Business as usual

We remain committed to all our customers, and you can continue to rely on the highest level of professional service at all times.

Questions about the sale

To help you understand what the sale means in more detail, see the Frequently Asked Questions section on the site, and make use of the ‘Got a question?’ search tool.

If you have any further questions about the sale, please speak to your Relationship Manager.