We're creating a new bank, Williams & Glyn

NatWest branches in Scotland will become part of Williams & Glyn when it launches, by the end of 2016. In the meantime, it’s business as usual. We’ll keep looking after our customers as normal and will give them plenty of notice if there are any changes.

What does that mean for me?

NatWest customers in Scotland will get the same great service from people that are ready to help. They can carry on using NatWest branches and all their products and services in the same way.

But you’ll see some changes too because we're seeking the views of our personal and business customers, and working closely with our staff, to create a new bank that will meet customer needs by building strong relationships.

Who are Williams & Glyn?

You may remember the name Williams & Glyn. It’s part of the RBS Group and was known as the ‘alternative’ bank when it was last on the high street nearly 30 years ago. It introduced a number of new ideas to British banking, was famous for customer service and built a loyal following.

Help create the new bank

We want you to get involved in creating a Williams & Glyn we can all be proud of. We’ll be holding regular regional events and online discussion forums where you can bring your questions and ideas.

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Help create the new bank - We want you to get involved with creating Williams and Glyn.

Want to know more?

If you have any further questions, you may find the frequently asked questions section helpful. You can also call our dedicated Helpline on the number below or speak to your regular contact and we’ll be happy to help.

Helpline: 0800 210 0213 Minicom: 0800 0929 098

Opening hours: 8am to 8pm Monday to Friday and 10am to 4pm weekends and Bank Holidays. Calls may be recorded.

Useful numbers

Personal Banking

0345 9000 200 (calling from abroad +44 118 373 2069)

Private Banking

0345 304 0200 (calling from abroad +44 118 373 2184)

Business Banking

0345 3070600 (calling from abroad +44 118 383 2068)

Lines are open 24 hours a day, 7 days a week. Minicom 0800 0929 098. Calls may be recorded